What happens when I delete an order in ShipHero and reprocess it in RetailReady?

If you delete an order in ShipHero and then reprocess and resend it in RetailReady, the order will be sent to ShipHero with the same order name.

How to Delete and Reprocess Orders

1. In ShipHero, locate the order you want to temporarily remove from fulfillment

2. Delete the order completely - note that canceling the order is not the same as deleting it

3. When you're ready to fulfill the order, go to RetailReady and reprocess the order

4. The order will be sent back to ShipHero with the original order name

Important Notes

• Canceling vs. Deleting: Canceling an order in ShipHero is not the same as deleting it. You must completely delete the order for this workflow to work properly.

• Order Name: You do not need to change the order name when reprocessing - the same order name can be used.

• Deletion Requirements: The order must be truly deleted from ShipHero, not just canceled or marked as fulfilled.

FAQs

Can I cancel an order instead of deleting it?

No, canceling an order is not the same as deleting it. You must completely delete the order from ShipHero for the reprocessing workflow to work correctly.

What if I don't have permission to delete orders in ShipHero?

If you don't have the ability to delete orders in ShipHero, you may need to contact your warehouse team or ShipHero support to help you manually delete the orders.

Do I need to rename the order when reprocessing?

No, you can use the same order name when reprocessing. As long as the order was truly deleted from ShipHero, there won't be any conflicts.