Reauthenticate UPS Account

Last updated: May 15, 2026

We've made it easier to reconnect your UPS shipping account when your login details change. You can now do this yourself without contacting support.

About

When you go to Settings → Parcel Details → Base Accounts, you'll now see different options depending on your UPS account status:

  • New UPS accounts: Shows "Authenticate" button to connect for the first time

  • Connected UPS accounts: Shows "Reauthenticate" button to reconnect your account

    Screenshot 2026-05-15 at 2.50.21 PM.png

  • Other carriers (FedEx, USPS): No changes - still shows "Authenticated" when connected

    Screenshot 2026-05-15 at 2.51.11 PM.png

When to Use Reauthentication

You should reauthenticate your UPS account when:

  • You've changed your UPS account password

  • Your UPS account permissions have been updated

  • You're getting shipping errors related to authentication

  • Support has asked you to reconnect your account

How to Reauthenticate

  1. Go to Settings in the top navigation

  2. Click Parcel Details

  3. Select Base Accounts

  4. Find your UPS account in the list

  5. Click the "Reauthenticate" button

    Screenshot 2026-05-15 at 2.50.21 PM.png

  6. You'll be taken to the UPS login page

  7. Enter your current UPS account credentials

  8. Approve the connection to RetailReady AI

  9. You'll be redirected back to your account settings

What to Expect

The reauthentication process is the same as when you first connected your UPS account. After successful reconnection:

  • Your account will show as "Authenticated"

  • You can immediately start processing UPS shipments

  • All your existing settings and preferences remain unchanged

Troubleshooting

"Login Failed" Error

This means your UPS credentials weren't accepted. Double-check your username and password, then try again.

"Connection Timeout" Error

The connection to UPS took too long. Wait a moment and try the reauthentication again.

"Permission Denied" Error

Your UPS account may not have the right permissions. Contact your UPS account administrator or UPS support.

Still Having Issues?

If reauthentication continues to fail, contact our support team. Include any error messages you're seeing and your UPS account number.