When creating parcel shipping labels, if the shipping address is invalid, your order will be automatically placed on hold with a 'Validate Order Address' task. This prevents shipping delays and ensures packages reach their destination.

How to Fix Address Issues

When You See the Address Validation Task

1. Look for the on-hold task

2. Click the 'Edit Ship To Address' button

3. Review the current shipping address in the popup window

4. Make any necessary corrections using the address search feature

5. Click 'Edit Address' to save your changes

You can also scroll down to 'Shipping Information' on the right side bar of the order and then 'Edit Address'

Important Rules

When You Can Edit Addresses

• Only dropship and parcel orders allow address editing

• No parcel labels have been created yet

When Address Editing is Blocked

You cannot edit an address if:

• Shipping labels have already been generated