You can generate and download PDF copies of your EDI documents (invoices, purchase orders) directly from RetailReady without needing to access external systems.

How to Access PDF Documents

Finding the PDF Options

1. From the Orders Dashboard, go to any order details page by clicking an order

   

2. At the bottom of the Order Details page, look for the EDI section that shows the EDI transactions for your order

   

3. You'll see the status of each document, and can click View to open up the details

   

4. This will open a more detailed view with all of the EDI transaction details; you can use the '...' on the top right of the page to either Print or Download the transaction

   

Using the PDF Features

• Download Button: Click this to immediately save a PDF copy to your computer

• Print Button: Click this to open your browser's print dialog

What Documents Are Available

You can generate PDFs for:

• Purchase orders (850 documents)

• Invoices (810 documents)

• Order acknowledgments (855 documents)

FAQs

"Document" has not been sent Message

This means there are no EDI documents associated with this order yet. Documents appear as they are processed through the system.

Download Isn't Working

• Check that your browser allows downloads from RetailReady

• Try refreshing the page and downloading again

• Clear your browser cache if downloads seem stuck

PDF Looks Incomplete

• Wait a few seconds for the document to fully load before downloading

• For very large documents, the PDF may take extra time to generate

• If information is still missing, try refreshing the page

Print Option Not Working

• Make sure your browser allows pop-ups from RetailReady

• If the print dialog doesn't appear, try the Download option instead

• Some browsers may block the print dialog - check your browser settings

Getting Help

If you continue to have issues with PDF generation or can't find the documents you need, please use the Chatbot feature (bottom right of the page) in RetailReady to contact the RetailReady support team. Please include the order number and which type of document you're trying to access.