Acknowledge a Purchase Order (PO)

Last updated: April 13, 2026

Acknowledging a PO is important for a few key reasons:

  1. It confirms receipt: it tells the retailer that their order made it to you successfully.

  2. It sets expectations: you can communicate whether you accept the order in full, accept it partially/need to make changes (such as adjusted quantities )

  3. It's often required: many retailers have EDI compliance requirements, and failing to send an acknowledgment or sending it late, can result in chargebacks or compliance violations.

How To Acknowledge a PO in Full

  1. Navigate to the desired order on the Orders page

Orders will remain in On Hold status until acknowledged for RetailReady EDI users and if required by the retailer.

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  1. Open the 3-dot menu within the order

    Screenshot 2026-03-17 at 4.47.42 PM.png

  2. Select 'Acknowledge Purchase Order'.

    1. Once completed, the order will move from On Hold to Not Started status.

      Screenshot 2026-03-17 at 4.55.51 PM.png

How To Partially Acknowledge a PO

  1. Navigate to the desired order on the Orders page

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  1. Open the 3-dot menu within the order

Screenshot 2026-03-17 at 4.47.42 PM.png

  1. Select Edit Items.

    Screenshot 2026-03-17 at 5.00.35 PM.png

  2. Adjust the quantities you want to acknowledge.

    Screenshot 2026-03-17 at 5.51.29 PM.png

  3. Click Save & Acknowledge.

    1. Once completed, the order will move from On Hold to Not Started status.

      Screenshot 2026-03-17 at 5.50.34 PM.png

FAQs:

Why Do I Need to Acknowledge a PO?

Retailer need to know you received it and whether you can fulfill it. This confirmation is called a Purchase Order Acknowledgment (EDI 855).